DHL Expresso (Macau) Limitada 招聘


DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 350,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.
DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 57 billion euros in 2016.

【Operations Manager】
Reporting to Head of Macau, you will lead and manage an operations team of couriers and warehouse assistants to ensure express inbound and outbound shipments are properly handled in accordance with company procedures and standards.
Monitor team and subcontractor performance to ensure high productivity and quality service to customers
Coordinate with regional and Hong Kong teams as well as external parties for shipment processing and transit time status
Work with Macau Customs Service and ensure full compliance of laws and regulations
Cooperate with other internal teams to ensure quality services to customers
Manage root cause analysis for operation issues and establish corrective actions
Review daily operation workflows and initiate improvement plans
Plan and manage allocation of manpower and resources based on business needs to ensure team efficiency and effectiveness
Ensure safe working practices and environment for employee work safety
Prepare performance statistical reports and initiate actions for continuous improvement
Degree holder in Logistics, Supply Chain or other related disciplines
Minimum 7 years’ experience in transportation/ logistics operations with at least 3 years in manager role
Customer-oriented with strong business acumen and influencing skills
Strong leadership skills in driving team performance
Excellent communication, interpersonal, analytical and problem solving skills
Able to liaise with external customers as well as internal parties and work under pressure
Good command of spoken and written English and Chinese (Cantonese and Mandarin)
Proficient PC skills
Travelling to Hong Kong is required

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