澳門十六浦 招聘

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【客戶服務經理】

Job Description：

lAssist Senior Management on the development of customer strategy and actionable plans for business acquisition, servicing and loyalty

lBe proactive in supervising and leading the team on new member recruitment, player development and retention

lDrive sales, cost management & customer service quality and productivity performance for Gaming Operations teams by monitoring, planning corrective actions, and securing contingency

lCollaborate and develop relationships with internal teams to understand the feasibility of cooperative plans

lUnderstand regulation, market, industry and customer trends within target markets so that appropriate adjustments can be made to unit’s operations

lBuild, develop and maintain report systems and performance metrics that support business development and its implementation plan to achieve the best results

lWorks with other operating departments to ensure that plans and procedures are effectively organized and communicated throughout the company

lParticipates in formulating and administering company policies and developing long term goals and objectives.

Requirements：

lDegree preferred in Business Admin, Marketing or Gaming Management, strong in business acumen and interpersonal skills

l6+ year of casino marketing experience, with 3 years of experience in supervisory level

lStrong customer service experience in gaming industry

lExcellent command of written and spoken English and Chinese

lA creative and analytical mind, self-motivation, strong organization, communication and interpersonal skills, and be able to work under pressure

lLess experience will be considered for Assistant Customer Services Manager

【市務經理】

Job Description：

lProvide support to the Senior Management in making strategic direction and decision by developing strategic business plans, preparing business analysis and implementation plan

lAssist Senior Management to implement an effective member loyalty programme; reviews and analyzes activities, costs, operations and forecast data, to determine department progress toward stated goals and objectives

lManage and develop the planning and implementation of marketing campaigns that meet growth objectives

lMonitor and evaluate the progress of departmental plans and campaigns to meet the business goal

lBuild, develop and maintain data models, report systems, data automation systems and performance metrics that support business development and its implementation plan to achieve the best results

lAssist to plan the annual integrated communication activities, including advertising, media relations and communications, events, digital marketing, etc.

lSupervise the team to develop and coordinate in the production of corporate and marketing collateral to ensure effective communication

lWorks with other operating departments to ensure that plans and procedures are effectively organized and communicated throughout the company

lParticipates in formulating and administering company policies and developing long term goals and objectives.

Requirements：

lDegree preferred in Business Admin, Marketing or Gaming Management, strong in business acumen and interpersonal skills

l6+ year of casino marketing experience, with 3 years of experience in supervisory level

lStrong analytical skills and marketing communications experience in gaming industry

lExcellent command of written and spoken English and Chinese

lA creative and analytical mind, self-motivation, strong organization, communication and interpersonal skills, and be able to work under pressure

lLess experience will be considered for Assistant Marketing Manager

【(高級) 系統分析經理】

(Senior) Business Systems Manager

The Business Systems Team oversees the analysis and development of P16’s business operations. The team is responsible to access every aspect of P16’s daily business operation and examine existing and new systems for improvement, report common issues, evaluate company performance, and recommend new system and operation procedures. The team acts as the key interface between the users, technicians and the management, they gather information, document processes, and confirm the final documents with users.

Responsibilities：

lWork directly with cross-functional team members to understand the individual needs of the business

lEvaluate current business processes, anticipate requirements, uncover areas for improvement, develop and implement solutions.

lRecommend solutions for improvement and restructure operational procedures to increase efficiency and productivity

lUse a variety of data analysis and organization tools to discover the most impactful insights

lOversee implementation projects from beginning to completion, develop project plans and monitor performance

lLead ongoing reviews of business processes and develop optimization strategies.

lConduct meetings and presentations to share ideas and findings

lCreate and present reports to executive team members to support recommendations

lStay up-to-date on the latest process and IT advancements to automate systems

lProviding leadership, training, coaching, and guidance to junior staff

lEnsure solutions meet business needs and requirements

Requirements：

lBachelor degree or above in Statistics, Finance or Marketing or Information Technology related disciplines

lWith 8 years or above relevant working experience, of which 3 years in managerial positions in Casino industry

lIn-depth knowledge in business systems and project management

lHospitality, Gaming and Marketing system knowledge is a plus

lExceptional analytical and conceptual thinking skills

lAnalytical and detailed minded, strong problem solving with excellent interpersonal and communication skills

lProcess and performance minded with strong sense of discipline

lThe ability to influence stakeholders and work closely with them to determine acceptable solutions

lExcellent documentation skills.

lProficient in written and spoken English and Chinese

【設施管理技術員】

職責：

l負責對娛樂場各類賭檯設備之更換及維修，確保場面賭檯設備的正常運行;

l配合場面及時補充物資，以確保場面正常運作;

l每日需配合保安的夜間收派箱工作，以確保收派箱工作順利完成;

l當場面賭檯變動時須按指令搬運賭檯及安裝，並確保能正常使用;

l兼顧電子賭具的外出送檢工作;

l檢查工作坊內的配件數量及工具是否使用正常，如有欠缺則及時反饋補充;

l除指定之工作外，亦需兼顧協助處理轄區內的其他臨時相關工作。

任職要求：

l不論學歷。

l有相關工作經驗者優先。

l有團隊精神、有責任感。

l操流利廣東話、中文書寫良好。

l須輪班工作。

l可即時上班者優先。

【制服房服務員】

職責：

l向制服房主任匯報制服房的日常運作及協助處理每天的突發事宜。

l操作AutoValet系統，為員工製服提供清潔服務。

l負責清潔制服承包商的日常洗衣操作程序。

l檢查制服中的違規行為，如發現立即向主管匯報。

任職要求：

l初中程度

l最少2年製衣或縫紉工作經驗。

l操流利的廣東話，懂基本普通話及英語應對更佳。

l須二十四小時輪班工作。

l有相關工作經驗者優先。

【總務主任】

職責：

l負責日常的文書處理工作;

l管理營運部所需之印刷品、賭具用品,提交採購申請,以確保場面的正常運作;

l負責庶務部、賭具維修部的編更工作,以確保員工的合理出勤;

l當場面賭檯變動時的前期繪圖更新工作;

l對電子賭具外出的送檢工作;

l當場面賭檯變動時,協助賭檯及賭具的搬遷及安裝工作;

l當場面賭檯變動時,更新相關的記錄工作;

l設計及改良合適的賭具,以提高運作效率和節省成本;

l對場面損壞之物品作鑑別及提交申請報廢清理工作;

l有關營運部相關的外勤工作, 以確保工作坊內使用的配件及工具能滿足需要;

l每月、年對物品作點存、統計及預算工作;

l在能力範圍內協助賭具維修部的簡易工作;

l當場面有需要時跟進協調其他部門的相關工作,以提高營運效率;

l參與相關工作的各項會議;

l定期檢查埸面相關物品的損壞工作(如賭檯、客凳等) 。

任職要求：

l高中程度

l具有管理敏感性賭具工作經驗者優先考慮。

l具娛樂場/酒店採購之相關經驗者優先考慮。

l良好的書寫及口語能力，能講普通話更佳。

l需輪班工作。

l可即時上班者優先。

【餐飲服務員(兼職)】

職責：

l負責娛樂場內餐飲部或中西餐廳內工作，包括佈置及清理餐桌、為顧客帶位或安排座位、點餐、端送食物和飲品、收銀等。

l以專業及有善的服務態度回應客人的需求。

l主動向客戶提供適當的協助及優質的服務。

任職要求：

l高中畢業或以上。

l有相關工作經驗者優先。

l年青有活力、樣貌端莊整潔，有團隊精神、有責任感。

l善於與客人溝通、待人有禮及態度誠懇親切。

l操流利廣東話、中文書寫良好、略懂基本英語及普通話。

l須輪班工作。

l可即時上班者優先。

【物業管理經理】

Job Description：

lOversee the daily operation of the property including maintenance, leasing, cleaning, financial management, budget preparation, landscaping, F&B, signage, transportation & car park etc.;

lCoordinate renovations and A&A works for property;

lParticipate in planning and coordinating the retail portfolio improvement strategic projects;

lAlways Maintain good relationship with occupants by rendering prompt service;

lHandle complaints and emergency incidents;

lSupervise an on-site team to oversee the day-to-day operation and to comply with the Company's policies and requirements;

lReview service contracts regularly and monitor the quality of service contractors;

lDevelop improvement plans for standard procedures, control measures and environmentally friendly measures.

Requirements：

lDegree holder in Property / Housing / Real Estate Management or equivalent;

lAt least 5 years' experiences of Property Management in casino, shopping malls, commercial properties and retail shops;

lCustomer-oriented, with excellent interpersonal and communication skill;

lExcellent command of both spoken and written English and Chinese, knowledge of Putonghua is an advantage.

【保安員】

職責：

l熟悉賭場運作

l負責物業保安工作包括巡邏、出入口控制及出入人士資料登記等

l負責執行公司之安全指引及規則，以確保娛樂場及酒店正常營運

l負責檢查及確保物業內之各項安全設施運作正常，並執行各項有關之緊急應變程序

l防止物業範圍內發生盜竊、火警、惡意破壞及非法行為及／或任何危害公司、員工及／或客人之行為。

l需時刻保持高度警覺，維護公司資產及提供安全環境予客人及員工

l於需要之情況下，為執法機構提供協助

任職要求：

l初中程度

l具1-2年保安工作經驗。

l具娛樂場/酒店保安之相關經驗或曾任職紀律部隊者優先考慮。

l良好的書寫及口語能力，能講普通話更佳。

l需二十四小時輪班工作。

l可即時上班者優先。

【保安值班經理】

職責：

l領導及監督下屬執行公司之安全指引及規則，確保娛樂場及酒店正常營運

l領導及監督下屬檢查並確保物業內之各項安全設施運作正常，執行有關之緊急應變程序

l領導及監督下屬防範物業範圍內發生盜竊、火警、惡意破壞及非法行為及／或任何危害公司、員工及／或客人之行為

l帶領團隊提升士氣，從而增加團隊工作效率

l於需要之情況下，為執法機構提供協助並保持良好的關係

l撰寫中英報告(手寫及電腦)，包括日常營運報表及突發性事故報告

任職要求：

l高中畢業或以上程度

l3年或以上保安部管理經驗

l熟悉賭場/酒店日常運作

l良好人際關係及溝通能力

l懂制作更表

l曾任職紀律部隊者優先考慮

l熟悉中英文電腦(Word, Excel)和文書處理

l能操流利中英文 ，包括口語、書寫及閱讀

l需輪班工作

【保安主任】

職責：

l熟悉賭場運作

l監督下屬執行公司之安全指引及守則，確保娛樂場及酒店正常營運

l監督下屬檢查並確保物業內之各項安全設施運作正常

l監督下屬防範物業範圍內發生盜竊、火警、惡意破壞及非法行為或任何危害公司、員工、客人之行為

l為上級提供協助及與其相互合作

l帶領團隊提升士氣，從而增加團隊工作效率

l領導及監督下屬之紀律，並妥善安排下屬之工作崗位及休息時間

任職要求：

l初中程度或以上

l具3年相關工作經驗，其中最少2年管理下屬經驗

l擁有娛樂場/酒店經驗或曾任職紀律部隊者優先考慮

l良好的書寫及口語能力，能講普通話更佳。

l需二十四小輪班工作

申請方式：

應徵者請將履歷、要求待遇、學歷證明及近照等電郵至 jobs@ponte16.com.mo  標題註明“招聘職位－由 Gogojobs 提供”